You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Evaluate contents of relevant legislation, regulatory information and industry codes of conduct and their significance to own job role. | |||
| Clarify requirements of regulations and codes of practice with relevant personnel to ensure understanding and compliance. | |||
| Act according to regulatory requirements and principles of relevant codes of conduct, seeking advice from relevant person or authority when issues arise. | |||
| Identify conflicts of interest between responsible wagering and own role and report to the appropriate person, according to organisational policies and procedures. | |||
| Carry out duties of own job role using responsible gambling service practices and adhering to principles of harm minimisation and reduction, according to relevant state and territory legislation and industry and organisational policy and codes of conduct. | |||
| Support customers to engage in safe online wagering practices. | |||
| Proactively monitor customer wagering behaviour to identify opportunities for intervention or referral aimed at prevention of gambling harm. | |||
| Identify customers at risk of harm from online wagering and take action to mitigate and reduce harm within scope of own job role. | |||
| Identify behaviours of customers that indicate the need for exclusion due to potentially harmful online wagering. | |||
| Maintain accurate records of gamblingrelated incidents and associated staff action according to regulatory, industry and organisational policy and procedures and within scope of own job role. | |||
| Respond to complaints sensitively, courteously and respectfully and refer to relevant person or authority as required. | |||
| Provide information on impacts of harm from gambling and gambling harm minimisation and reduction to customers to enable them to make informed decisions about their participation. | |||
| Discuss support service options and benefits of seeking support with customer. | |||
| Follow procedures for exclusion, including self-exclusion, according to legislation, industry and organisational policy, and confidentiality and privacy requirements. | |||
| Provide customer with referral options using appropriate method of communication according to level of potential risk of harm associated with online wagering. | |||
| Provide customer with information on how to lodge complaints with regulators or others as required. | |||
| Communicate with customers in a timely, professional and positive manner that displays empathy and provides validation. | |||
| Use filtering processes to verify identification and prevent access by those under 18 years of age. | |||
| Immediately close customer account if identification processes show customer is a minor. | |||
| Use filtering processes to identify excluded customers and immediately close customer account when excluded customer is identified. | |||
| Remove excluded customers from marketing communications and advertising and promotion database to ensure they are not encouraged to return to wagering. | |||
| Ensure advertising and promotion to customers provides information on risks and potential harm of gambling and online wagering in line with relevant legislative frameworks. | |||
| Protect confidentiality and privacy of information provided by customers according to regulations and organisational policies and procedures. |
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: